Returns & Exchanges
At NexiGo, we stand by the quality of our electronics and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If you encounter any issues, our streamlined return process is designed to get your refund or replacement processed as quickly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the electronic items you wish to return.
Prepare the Package
Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.
Receive Your Refund
Once our technicians inspect the returned hardware, we will issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing